ag365 Privacy Policy

ag365 is committed to protecting the privacy and personal data of all players who use our online casino and sports betting platform. This Privacy Policy sets out the types of personal information we collect, the purposes for which it is processed, who we share it with, how long we retain it, and the rights you have over your own data. This policy applies to all users of ag365 in Bangladesh, including residents of Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, and Mymensingh.

By registering an account on ag365, making a deposit, placing a bet, or otherwise accessing any feature of the ag365 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you must discontinue using ag365 immediately.

When you register for an ag365 account or use our platform, we collect the following categories of personal data:

• Identity and contact information: full legal name, date of birth, email address, mobile phone number, and residential address as provided during registration or KYC verification.
• Financial data: deposit and withdrawal transaction records, preferred payment methods (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, or other supported methods), and account balance history.
• Gaming activity data: betting history, game session logs, wagering records, bonus usage, and win/loss records across all ag365 products including cricket betting, slots, and live casino.
• Technical data: IP address, device type, operating system, browser type, referring URLs, session timestamps, and geolocation data (at the city level, where applicable) collected automatically when you access ag365.
• Communications data: records of your interactions with ag365 customer support, including chat transcripts, email correspondence, and support ticket history.

We collect only the personal data that is necessary to provide our services, comply with applicable legal obligations, and protect the security and integrity of the ag365 platform. We do not collect sensitive categories of data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data.

ag365 uses the personal data we collect for the following purposes:

• Account management and service delivery: to create and maintain your ag365 player account, process deposits and withdrawals via bKash, Nagad, Rocket, and other supported methods, and provide access to all platform features including sports betting and casino games.
• Identity verification and fraud prevention: to verify your age (21+ requirement) and identity through KYC procedures, detect and prevent fraudulent activity, money laundering, and any unauthorized access to player accounts.
• Responsible gaming compliance: to monitor your gaming activity for indicators of problem gambling, enforce deposit limits and self-exclusion requests, and provide responsible gaming tools and resources as required under our Responsible Gaming policy.
• Marketing and communications: to send you promotional offers, bonus notifications, and news about ag365 events and seasonal promotions (such as BPL, Eid, or Pohela Boishakh specials) — but only where you have consented to receive such communications. You may withdraw your consent at any time.
• Platform improvement and analytics: to analyse aggregated, anonymised usage patterns on ag365 in order to improve the user experience, resolve technical issues, and develop new features. No individual player is identified in this analytical process.

ag365 processes your personal data only where a valid legal basis exists. The legal bases we rely upon are as follows:

• Contractual necessity: processing required to fulfil our obligations to you under the ag365 Terms & Conditions, including account creation, payment processing, and service delivery.
• Legal obligation: processing required to comply with applicable laws and regulations, including anti-money-laundering (AML) rules, know-your-customer (KYC) obligations, and fraud-prevention requirements.
• Legitimate interests: processing conducted in the legitimate interests of ag365 or its players, such as platform security, fraud detection, customer support improvement, and responsible gaming monitoring — provided those interests are not overridden by your fundamental data rights.
• Consent: processing for marketing communications, promotional emails, and optional personalisation features, where you have given explicit consent. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.

ag365 does not sell, rent, or trade your personal data to any third party. We may share your data only in the following limited circumstances and only with parties bound by strict confidentiality obligations:

• Payment service providers: bKash, Nagad, Rocket, Upay, and other payment partners receive only the transaction data strictly necessary to process your deposits and withdrawals. They are contractually prohibited from using your data for any other purpose.
• Game and software providers: Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and other licensed game studios may receive anonymised session data necessary to operate and audit their game software running on ag365. No identifiable personal data is shared with game providers.
• Regulatory and law enforcement authorities: ag365 may disclose your personal data to Bangladeshi law enforcement agencies, financial intelligence units, or other competent authorities where required by law, court order, or where ag365 has a good-faith belief that disclosure is necessary to prevent criminal activity or protect the rights of ag365 or its players.
• Technical service providers: hosting, analytics, and customer support tool providers operating on ag365's behalf under data processing agreements that prohibit any independent use of your personal data.

ag365 uses cookies and similar tracking technologies to operate our platform, remember your preferences, and improve your experience. The types of cookies we use include:

• Essential cookies: strictly necessary for the operation of the ag365 platform, including session management, login authentication, and security features. These cannot be disabled without impairing core platform functionality.
• Functional cookies: used to remember your language preference, display settings, and other customisations you have applied to your ag365 account or session. Disabling these may result in a less personalised experience.
• Analytics cookies: used to collect anonymised data about how players navigate and use the ag365 platform, so that we can identify performance bottlenecks, fix bugs, and improve the overall product. No individual player is identified through analytics cookies.

You may manage your cookie preferences through your device or browser settings. Please note that disabling essential cookies will prevent you from using core ag365 features including logging in and making transactions.

ag365 retains your personal data for as long as your account remains active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our Terms & Conditions. Specific retention periods are as follows: account registration data is retained for the lifetime of the account plus 5 years after closure; financial transaction records are retained for a minimum of 7 years to satisfy AML and tax record-keeping obligations; gaming activity logs are retained for 3 years from the date of each session; communications records are retained for 2 years from the date of each interaction.

When retention periods expire, ag365 securely deletes or anonymises your personal data so that it can no longer be associated with you. You may request early deletion of your data by contacting our support team, subject to any overriding legal retention obligations.

ag365 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls restricting data access to authorised personnel only, regular security audits and penetration testing, and continuous monitoring for suspicious activity on the ag365 platform.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, ag365 will notify affected players promptly and take all reasonable steps to contain and remediate the breach.

As a player on ag365, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected]:

• Right of access: you may request a copy of the personal data ag365 holds about you, including the categories of data, the purposes for which it is processed, and any third parties with whom it has been shared.
• Right to rectification: if any personal data ag365 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to erasure: you may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where ag365 has no overriding legitimate grounds to retain it. This right is subject to any applicable legal retention obligations.
• Right to restrict processing: in certain circumstances (for example, where you contest the accuracy of data or where processing is unlawful but you prefer restriction over erasure), you may request that ag365 limits how it uses your personal data while the matter is resolved.
• Right to withdraw consent: where ag365 processes your data based on consent (such as for marketing emails), you may withdraw that consent at any time by updating your communication preferences in your account settings or by emailing [email protected].

ag365 will respond to all valid data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it. There is no charge for exercising your data rights unless requests are manifestly unfounded or excessive.

ag365 processes financial data — including bKash, Nagad, Rocket, and Upay mobile banking transaction records — strictly for the purposes of processing your deposits and withdrawals, detecting and preventing fraud, and complying with AML regulations. All payment transactions are encrypted end-to-end. ag365 does not store full payment account credentials (such as complete mobile banking PINs or full bank account numbers) on its own servers; such data is tokenised and handled exclusively by our certified payment partners.

All financial transaction records are retained for a minimum of 7 years in compliance with applicable record-keeping laws. Players who close their ag365 accounts should be aware that their financial transaction history will continue to be retained for this period for legal compliance purposes, even after account closure.

ag365 is strictly an adult platform. We do not knowingly collect, process, or retain personal data from any person under the age of 21. If we become aware that we have inadvertently collected data from a person under 21, we will immediately delete that data and close the associated account. Age verification is conducted as part of the KYC process for all new registrations on ag365.

The ag365 platform may contain references to third-party services such as payment providers or game studios. ag365 is not responsible for the privacy practices or data handling of any third-party service. We recommend that you review the privacy policies of any external service you use in connection with your ag365 account, particularly mobile banking providers such as bKash, Nagad, and Rocket.

ag365 reserves the right to update or revise this Privacy Policy at any time. Where changes are material — for example, where we begin processing a new category of personal data or sharing data with a new class of third party — we will notify registered players via email or an in-platform notification before the changes take effect. Minor clarifications or editorial corrections may be made without individual notification.

The most current version of this Privacy Policy is always available on the ag365 website at ag365.club/privacy-policy. Continued use of the ag365 platform after any posted update constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ag365 handles your personal data, our dedicated privacy support team is available 24/7. We aim to acknowledge all privacy-related enquiries within 24 hours and resolve them fully within 30 days, Bangladesh Standard Time (BST, UTC+6).

Email: [email protected]